Shipping and Returns

Free Shipping for all orders $100 or above (sent as Standard Post).

For orders under $100:

  • Standard Post $10. Received within 7 business days *
  • Express Post $15. Received within 3 business days *
  • Shipping times vary depending on location and may be delayed due to COVID-19. 
  • Items are shipped Mon - Fri between 9am - 5pm.
  • Returns are accepted within 7 days of purchase for a SKYN® Shop credit only. 
  • SKYN® Shop does NOT offer refunds. 
  • SKYN® Shop does NOT currently offer Clinic pick-up due to COVID-19.



Please contact us before attempting to return your order, or any part of your order.

Your return needs to be authorised prior to return otherwise we cannot accept your return. We will provide instructions on how to return your item(s). 


Returns can only be authorised by emailing us 

Please include: 

  • Your name
  • Order number 
  • Reason for return (see below) 


Change of mind

If you change your mind, we will request that this item be sent back to us in pristine condition. However, we will not refund any postage costs to return the item/s that you have purchased, these are at your own expense.

You will be issued with a  SKYN® Shop credit to use on our online store. 


Unavailable items 

If the item is no longer available, we will then arrange a refund via your original payment method.